{"id":16984,"date":"2026-02-09T14:09:35","date_gmt":"2026-02-09T13:09:35","guid":{"rendered":"https:\/\/mepholife.com\/?page_id=16984"},"modified":"2026-02-09T14:09:59","modified_gmt":"2026-02-09T13:09:59","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/return-policy\/","title":{"rendered":"\u9000\u8d27\u653f\u7b56"},"content":{"rendered":"<p>Solidutch B.V., operating under the trade name <strong data-start=\"253\" data-end=\"266\">Mepholife<\/strong><\/p>\n<h3 data-start=\"273\" data-end=\"293\"><strong data-start=\"277\" data-end=\"291\">1. General<\/strong><\/h3>\n<p data-start=\"294\" data-end=\"469\">This Return &amp; Withdrawal Policy applies to all purchases made by consumers via the webshop<br data-start=\"384\" data-end=\"387\" \/><strong data-start=\"387\" data-end=\"408\"><a class=\"decorated-link\" href=\"https:\/\/iarina035.supserv.cozmoslabs.com\" target=\"_new\" rel=\"noopener\" data-start=\"389\" data-end=\"406\">www.mepholife.com<\/a><\/strong> of Solidutch B.V., operating under the trade name Mepholife.<\/p>\n<p data-start=\"471\" data-end=\"693\">This policy constitutes a further elaboration of the right of withdrawal as laid down in the General Terms and Conditions of Solidutch B.V. In the event of any inconsistency, the General Terms and Conditions shall prevail.<\/p>\n<hr data-start=\"695\" data-end=\"698\" \/>\n<h3 data-start=\"700\" data-end=\"730\"><strong data-start=\"704\" data-end=\"730\">2. Right of Withdrawal<\/strong><\/h3>\n<h4 data-start=\"732\" data-end=\"775\"><strong data-start=\"737\" data-end=\"773\">2.1 Statutory cooling-off period<\/strong><\/h4>\n<p data-start=\"776\" data-end=\"1061\">The consumer has the right to withdraw from the agreement without giving any reason within 14 days after receipt of the product.<br data-start=\"904\" data-end=\"907\" \/>The cooling-off period starts on the day after the product has been received by the consumer or by a representative designated in advance by the consumer.<\/p>\n<h4 data-start=\"1063\" data-end=\"1124\"><strong data-start=\"1068\" data-end=\"1122\">2.2 Careful handling during the cooling-off period<\/strong><\/h4>\n<p data-start=\"1125\" data-end=\"1343\">During the cooling-off period, the consumer shall handle the product and its packaging with due care.<br data-start=\"1226\" data-end=\"1229\" \/>The consumer may only handle and inspect the product in the same manner as would be permitted in a physical store.<\/p>\n<hr data-start=\"1345\" data-end=\"1348\" \/>\n<h3 data-start=\"1350\" data-end=\"1400\"><strong data-start=\"1354\" data-end=\"1400\">3. Exception: hygienic and sealed products<\/strong><\/h3>\n<h4 data-start=\"1402\" data-end=\"1463\"><strong data-start=\"1407\" data-end=\"1461\">3.1 No right of withdrawal after breaking the seal<\/strong><\/h4>\n<p data-start=\"1464\" data-end=\"1504\">The right of withdrawal is excluded for:<\/p>\n<ul data-start=\"1506\" data-end=\"1653\">\n<li data-start=\"1506\" data-end=\"1608\">\n<p data-start=\"1508\" data-end=\"1608\">sealed products which are not suitable for return due to health protection or hygiene reasons, and<\/p>\n<\/li>\n<li data-start=\"1609\" data-end=\"1653\">\n<p data-start=\"1611\" data-end=\"1653\">whose seal has been broken after delivery.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"1655\" data-end=\"1693\"><strong data-start=\"1660\" data-end=\"1691\">3.2 Application per product<\/strong><\/h4>\n<p data-start=\"1694\" data-end=\"1952\">The wellness patches offered by Mepholife are considered hygienic products, are intended for single use, and are delivered sealed.<br data-start=\"1824\" data-end=\"1827\" \/>If the seal of these products is broken after delivery, the right of withdrawal lapses and these products cannot be returned.<\/p>\n<p data-start=\"1954\" data-end=\"2100\">Whether a product is classified as a hygienic product is clearly stated prior to purchase in the offer, including in any case on the product page.<\/p>\n<hr data-start=\"2102\" data-end=\"2105\" \/>\n<h3 data-start=\"2107\" data-end=\"2152\"><strong data-start=\"2111\" data-end=\"2152\">4. Exercising the right of withdrawal<\/strong><\/h3>\n<h4 data-start=\"2154\" data-end=\"2195\"><strong data-start=\"2159\" data-end=\"2193\">4.1 Notification of withdrawal<\/strong><\/h4>\n<p data-start=\"2196\" data-end=\"2346\">If the consumer wishes to exercise the right of withdrawal, this must be communicated to the entrepreneur within 14 days after receipt of the product.<\/p>\n<p data-start=\"2348\" data-end=\"2375\">Withdrawal may be notified:<\/p>\n<ul data-start=\"2377\" data-end=\"2525\">\n<li data-start=\"2377\" data-end=\"2421\">\n<p data-start=\"2379\" data-end=\"2421\">by e-mail via <strong data-start=\"2393\" data-end=\"2415\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2395\" data-end=\"2413\">info@mepholife.com<\/a><\/strong>, or<\/p>\n<\/li>\n<li data-start=\"2422\" data-end=\"2525\">\n<p data-start=\"2424\" data-end=\"2525\">by using the statutory model withdrawal form included as an annex to this Return &amp; Withdrawal Policy.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"2527\" data-end=\"2574\"><strong data-start=\"2532\" data-end=\"2572\">4.2 Return shipment after withdrawal<\/strong><\/h4>\n<p data-start=\"2575\" data-end=\"2785\">After notifying the withdrawal, the consumer must return the product within 14 days.<br data-start=\"2659\" data-end=\"2662\" \/>The consumer must be able to demonstrate that the product was returned in time, for example by means of a shipping receipt.<\/p>\n<h4 data-start=\"2787\" data-end=\"2816\"><strong data-start=\"2792\" data-end=\"2814\">4.3 Return address<\/strong><\/h4>\n<p data-start=\"2817\" data-end=\"2841\">Returns must be sent to:<\/p>\n<p data-start=\"2843\" data-end=\"2912\"><strong data-start=\"2843\" data-end=\"2861\">Solidutch B.V.<\/strong><br data-start=\"2861\" data-end=\"2864\" \/>Bieskade 1<br data-start=\"2874\" data-end=\"2877\" \/>2492 TP \u6d77\u7259<br data-start=\"2894\" data-end=\"2897\" \/>The Netherlands<\/p>\n<hr data-start=\"2914\" data-end=\"2917\" \/>\n<h3 data-start=\"2919\" data-end=\"2949\"><strong data-start=\"2923\" data-end=\"2947\">5. Return conditions<\/strong><\/h3>\n<p data-start=\"2950\" data-end=\"2979\">Returns are only accepted if:<\/p>\n<ul data-start=\"2981\" data-end=\"3167\">\n<li data-start=\"2981\" data-end=\"3007\">\n<p data-start=\"2983\" data-end=\"3007\">the product is unused;<\/p>\n<\/li>\n<li data-start=\"3008\" data-end=\"3053\">\n<p data-start=\"3010\" data-end=\"3053\">the product is in its original condition;<\/p>\n<\/li>\n<li data-start=\"3054\" data-end=\"3131\">\n<p data-start=\"3056\" data-end=\"3131\">the product, if applicable, is returned unopened and with an intact seal;<\/p>\n<\/li>\n<li data-start=\"3132\" data-end=\"3167\">\n<p data-start=\"3134\" data-end=\"3167\">the product is returned complete.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3169\" data-end=\"3245\">Opened, used, damaged, or incomplete products are not eligible for a refund.<\/p>\n<hr data-start=\"3247\" data-end=\"3250\" \/>\n<h3 data-start=\"3252\" data-end=\"3286\"><strong data-start=\"3256\" data-end=\"3284\">6. Return shipping costs<\/strong><\/h3>\n<p data-start=\"3287\" data-end=\"3350\">The costs of return shipping are borne by the consumer, unless:<\/p>\n<ul data-start=\"3352\" data-end=\"3433\">\n<li data-start=\"3352\" data-end=\"3395\">\n<p data-start=\"3354\" data-end=\"3395\">the product was delivered defective; or<\/p>\n<\/li>\n<li data-start=\"3396\" data-end=\"3433\">\n<p data-start=\"3398\" data-end=\"3433\">an incorrect product was delivered.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3435\" data-end=\"3559\">In these cases, the entrepreneur will reimburse the return shipping costs or provide an appropriate free-of-charge solution.<\/p>\n<hr data-start=\"3561\" data-end=\"3564\" \/>\n<h3 data-start=\"3566\" data-end=\"3583\"><strong data-start=\"3570\" data-end=\"3583\">7. Refund<\/strong><\/h3>\n<h4 data-start=\"3585\" data-end=\"3613\"><strong data-start=\"3590\" data-end=\"3611\">7.1 Refund period<\/strong><\/h4>\n<p data-start=\"3614\" data-end=\"3732\">The entrepreneur will refund the amount due no later than 14 days after notification of the withdrawal, provided that:<\/p>\n<ul data-start=\"3734\" data-end=\"3851\">\n<li data-start=\"3734\" data-end=\"3785\">\n<p data-start=\"3736\" data-end=\"3785\">the product has been received in good order, or<\/p>\n<\/li>\n<li data-start=\"3786\" data-end=\"3851\">\n<p data-start=\"3788\" data-end=\"3851\">the consumer has submitted conclusive proof of return shipment.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"3853\" data-end=\"3884\"><strong data-start=\"3858\" data-end=\"3882\">7.2 Method of refund<\/strong><\/h4>\n<p data-start=\"3885\" data-end=\"4008\">Refunds will be made using the same payment method as used for the original transaction, unless expressly agreed otherwise.<\/p>\n<hr data-start=\"4010\" data-end=\"4013\" \/>\n<h3 data-start=\"4015\" data-end=\"4049\"><strong data-start=\"4019\" data-end=\"4047\">8. No or late withdrawal<\/strong><\/h3>\n<p data-start=\"4050\" data-end=\"4066\">If the consumer:<\/p>\n<ul data-start=\"4068\" data-end=\"4176\">\n<li data-start=\"4068\" data-end=\"4136\">\n<p data-start=\"4070\" data-end=\"4136\">has not notified the withdrawal within the prescribed period, or<\/p>\n<\/li>\n<li data-start=\"4137\" data-end=\"4176\">\n<p data-start=\"4139\" data-end=\"4176\">has not returned the product in time,<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4178\" data-end=\"4247\">the purchase is final and there is no right to dissolution or refund.<\/p>\n<hr data-start=\"4249\" data-end=\"4252\" \/>\n<h3 data-start=\"4254\" data-end=\"4290\"><strong data-start=\"4258\" data-end=\"4288\">9. Questions or complaints<\/strong><\/h3>\n<p data-start=\"4291\" data-end=\"4363\">For questions regarding returns or withdrawal, the consumer may contact:<\/p>\n<p data-start=\"4365\" data-end=\"4397\"><strong data-start=\"4365\" data-end=\"4376\">E-mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4377\" data-end=\"4395\">info@mepholife.com<\/a><\/p>\n<p data-start=\"4399\" data-end=\"4514\">Complaints are handled in accordance with the complaints procedure as included in the General Terms and Conditions.<\/p>\n<h2 data-start=\"4521\" data-end=\"4556\"><strong data-start=\"4524\" data-end=\"4556\">ANNEX: MODEL WITHDRAWAL FORM<\/strong><\/h2>\n<h3 data-start=\"4558\" data-end=\"4587\"><strong data-start=\"4562\" data-end=\"4587\">\u9000\u51fa\u8868\u683c\u8303\u672c<\/strong><\/h3>\n<p data-start=\"4589\" data-end=\"4668\">(Only complete and return this form if you wish to withdraw from the agreement)<\/p>\n<p data-start=\"4670\" data-end=\"4786\"><strong data-start=\"4670\" data-end=\"4677\">To:<\/strong><br data-start=\"4677\" data-end=\"4680\" \/>SOLIDUTCH B.V.<br data-start=\"4694\" data-end=\"4697\" \/>Bieskade 1<br data-start=\"4707\" data-end=\"4710\" \/>2492 TP \u6d77\u7259<br data-start=\"4727\" data-end=\"4730\" \/>The Netherlands<br data-start=\"4745\" data-end=\"4748\" \/><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4748\" data-end=\"4766\">info@mepholife.com<\/a><br data-start=\"4766\" data-end=\"4769\" \/>+31 70 204 2678<\/p>\n<p data-start=\"4788\" data-end=\"4942\">I\/We (<em data-start=\"4794\" data-end=\"4827\">) hereby inform you that I\/we (<\/em>) withdraw from our agreement regarding the sale of the following goods \/ provision of the following service (*):<\/p>\n<hr data-start=\"4944\" data-end=\"4947\" \/>\n<p data-start=\"4949\" data-end=\"4991\">Ordered on (DD-MM-YYYY):<br data-start=\"4973\" data-end=\"4976\" \/>Order number:<\/p>\n<p data-start=\"4993\" data-end=\"5020\">Received on (DD-MM-YYYY):<\/p>\n<p data-start=\"5022\" data-end=\"5047\">Name(s) of consumer(s):<\/p>\n<p data-start=\"5049\" data-end=\"5074\">Address of consumer(s):<\/p>\n<p data-start=\"5076\" data-end=\"5098\">IBAN account number:<\/p>\n<p data-start=\"5100\" data-end=\"5169\">Signature of consumer(s) (only if this form is submitted on paper):<\/p>\n<p data-start=\"5171\" data-end=\"5191\">Date (DD-MM-YYYY):<\/p>\n<p data-start=\"5193\" data-end=\"5224\">(*) Delete what does not apply.<\/p>","protected":false},"excerpt":{"rendered":"<p>Solidutch B.V., operating under the trade name Mepholife 1. General This Return &amp; Withdrawal Policy applies to all purchases made<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16984","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/pages\/16984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/comments?post=16984"}],"version-history":[{"count":3,"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/pages\/16984\/revisions"}],"predecessor-version":[{"id":16987,"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/pages\/16984\/revisions\/16987"}],"wp:attachment":[{"href":"https:\/\/iarina035.supserv.cozmoslabs.com\/zh\/wp-json\/wp\/v2\/media?parent=16984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}